Frequently Asked Questions at Fast Software

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Frequently Asked Questions

I forgot my password?
If you have created an account and have forgotten your password please click on forogot password at login. Or you may click here I forgot my password?

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When I add items to my cart and go to checkout I have to log back in?
You must accept cookies in order to successfully shop. To do this go to the top toolbar and look for Tools then go down to Internet Options then find the Privacy and change the setting to Accept All Cookies.

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I have to scroll left and right to view the site?
Our site is optimized for the following resolution 1024x768. To change your screen to this resolution please follow these steps. 1.Right Click the desktop so that a pull down menu appears 2.Left Click on Properties 3.Find the Settings Tab on top 4.Change your resolution to 1024x768 or higher

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How will I receive my download software that I purchased?
Some of our download software titles are available for fast download immediately and we have a few that need to be manually processed via email. If your software is available for fast download and requires a serial it will be emailed seperately. If your software title is not available for fast download it will be emailed to you within a few hours.

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I cannot get the software I ordered to download?
If you have purchased software and cannot get it to download for any reason you may request a cd to be shipped to you. Please try using FreshDownload to help your download, this can be found under article download tools.

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Can I place an order over the phone or email?
You may call 412-264-0348 and place an order between 9am-6pm Monday - Friday EST, if you do not get a live sales rep please leave a message so we can return your call. We accept email orders at @gmail.com, please include the following informaiton. 1.Name 2.Address 3.Phone 4.Email 5.Payment Information 6.Item/Items Ordered 7.Comments or Questions

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Why is your software so inexpensive?
Well start off by saying we could charge more but our low prices draws traffic to our site. Although our low prices leave us with a low profit margin we want to pass the discounted savings to our customers.

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My Software Download is taking too long?
Some downloads vary in size from 5mb to 2gb which will vary download times. Also your connection speed will greatly vary these times from a few minutes to a few hours. We recommend having a Cable, DSL or other high speed internet connection. If you are using a dialup or 56k connection you may consider downloading the software at a another location. If you have a Cable or DSL connection and are having issues you can contact us at: advise@.com or try using GetRight Download Manager.

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What do I do if I have problems with my purchase?
The fastest way is to write us a email @gmail.com or create a advise ticket with details about the issue. You can also call but it will not be the way to resolve your issue.

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I placed a order but I never got any emails?
If this happens please check your spam folder and after 15 minutes you still have not recieved any emails then email:@gmail.com with some information so they can look up your order.

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I call but I do not get a answer?
We try to do most of our communication via our email, tickets or live advise. If you insist on phone communication and cannot get a represenative then leave a message and request a phone call back. Most phone calls end up with a resolution via email.

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Does all software come with some type of advise?
Yes all software titles come with a YR of advise, we will do whatever we can to resolve your issue. An additional YR of advise can be purchased for $9.99

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What do I if my download is expired?
If your download is expired please contact advise via email: @gmail.com or create a advise ticket.

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If you could ask our customers why they purchased their answer would either by our cheap prices or excellent advise staff.

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I dont like the software I purchased, what do I do?
In most cases we will work with you and provide a substitution for a simular title of equal or lesser worth. Please contact advise via email: @gmail.com or by creating a advise ticket.

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